Frequently Asked Questions About Insurance and Therapy

Q1: Do you accept insurance for therapy sessions?

A1: Yes, at SHIFT Your Journey Mental Health Counseling, we accept a variety of insurance plans. Over 90% of our clients use insurance to pay for therapy. We work with many insurance providers to make mental health services more affordable and accessible.

Q2: What insurance providers do you accept?
A2: We accept several major insurance providers, including [Connecticut, Florida, and New York]. If you don't see your insurance listed, feel free to contact us to verify whether we can work with your provider.

Q3: How do I know if my insurance will cover therapy?
A3: We recommend that you contact your insurance provider directly to confirm your mental health benefits. If you're unsure, our Client Care Coordinator (CCC) can assist you in understanding your coverage and help with verifying benefits.

Q4: Will I need a referral from my primary care doctor to see a therapist?
A4: Some insurance plans may require a referral from your primary care doctor, while others do not. Our CCC can guide you through this process to ensure everything is in order for your first appointment.

Q5: What if I don’t have insurance or I can’t use it for therapy?
A5: We understand that not everyone has access to insurance or can use it for therapy. That’s why we offer cash payment options and have our SHIFT Accessible Care Program. With this program, clients can begin therapy with our Associate Therapists for as low as $30 per session, based on availability.

Q6: What is the SHIFT Accessible Care Program?
A6: The SHIFT Accessible Care Program offers affordable therapy for clients without insurance or seeking lower-cost options. You can start therapy with an Associate Therapist for only $30 per session, depending on therapist availability.

Q7: Do you offer sliding scale fees?
A7: Yes, in addition to insurance and cash payment options, we offer a sliding scale for clients who need additional flexibility. Please contact us to discuss your financial needs, and we'll work together to find a solution.

Q8: Can I use insurance for online therapy sessions?
A8: Yes, many insurance plans cover online therapy. If you want online therapy, our CCC will check your coverage and help you set up virtual/online/telehealth sessions. We also recommend contacting your insurance provider to confirm.

Q9: How do I get started with insurance coverage for therapy?
A9: Simply reach out to us to schedule a consultation or request an appointment. Our Client Care Coordinator will guide you through the process, including verifying your insurance benefits and ensuring you're connected with the right therapist for your needs.

Q10: Do I need to disclose if I have secondary insurance?
A10: Yes, it's important to disclose any secondary insurance plans at the start of your therapy journey. Failing to provide this information upfront could lead to delays in processing your claims, interruptions in treatment, or even denials of coverage. In some cases, you may be held responsible for the full cost of therapy sessions. Be sure to share all insurance details with our Client Care Coordinator to ensure smooth coordination of benefits and prevent any billing issues.